What are bots?
Bots are not humans. It is inanimate conversation software that would engage you online just like any human would, when you need information of a product or service. Bots would answer your questions relevant to the product or service that you would be seeking online at the time. It would help you and ease your anxieties of what you are looking for.
Bots are AI,
Bots can be identified as Artificial Intelligence as they are doing what a human would and more but would never be annoyed of whatever you ask it.
Patience is it’s forte and bots would never lose it’s cool and snap back even when provoked, as they are programmed to tell their customers exactly what they would want to know. There is software available today using this type of Artificial Intelligence to interact with customers and many leading companies are using bots to interact with their customers to pursue marketing and sales even extending to customer after sales service.
Interacting through bots
Customer interaction could be friction free when customers are happy to hear what they ask and want to know. Access to infinite information is available to bots in the database unlike a human at the other end who could be at wits end to answer questions he would not have the answer to.
Bots are Artificial Intelligence and have all the information just like an encyclopedia with the advantage of getting the answer instantaneously and delivering it to the customer at the other end.
Bots on Social Media
The introduction of the Social media bots has opened up 900 million opportunities connected into one large family with interaction possible with each one of them, and that is one big family for businesses to interact with. Businesses can use bots with other applications through their vast customer base to help track what their customers think and the preferences they have.
Building bridges with bots
The opportunity has been provided to build bridges with millions worldwide, taking every message that companies want right to the palms of their customers through their smart phones.
Customers could get access to anything they need to know without the hassle of waiting for someone human at the other side of the line to obtain the information they want whereas bots would have the answers and provide them instantaneously.
If you need to get closer to your customers the best way is to get your bots working for you, 24x7 all 365 days of the year without holidays and days off, or the need to pay any overtime you would otherwise have to bear.
Bots the future
Like companies would want a trouble free relationship with their customers, customers too would want smoother relationships with the companies they want to deal with and get all the information they would need before they would engage with hence the communication traffic is two way.
Most confrontations occur when the wrong information is provided to customers due to human error but with bots this is very unlikely to happen.